At JungleBangBang Gaming, your trust and satisfaction are our highest priorities. We are committed to providing a transparent, secure, and responsible gaming environment. Below you will find all the necessary information to get in touch with us, understand our regulatory compliance, and access support resources.
Company Information
Legal Entity: JungleBangBang Gaming Limited
Company Registration Number: 13456789 (Registered in England and Wales)
Registered Office Address: One Canada Square, Canary Wharf, London, E14 5AB, United Kingdom
Incorporation Date: 15th June 2018
VAT Number: GB 123 4567 89
Customer Support & Contact Methods
Our dedicated support team is available 24/7 to assist you with any queries or concerns. We offer multiple channels to ensure you can reach us conveniently.
General Enquiries
Live Chat: Available 24/7 directly on our website. Average response time: Immediate (within 30 seconds).
Contact Form: Fill out our secure contact form on the website for non-urgent queries. We aim to respond within 4 hours.
Departmental Contact Information
Regulatory & Licensing Information
JungleBangBang Gaming Limited operates under strict regulatory compliance to ensure fair play, player protection, and adherence to all applicable laws.
000-012345-R-321098-001
United Kingdom Gambling Commission (UKGC)
Licence Type: Remote Casino Operating Licence
Issued: 15th June 2018
Status: Active
Verify Licence
MGA/B2C/987/2018
Malta Gaming Authority (MGA)
Licence Type: Type 1 Gaming Services Licence
Issued: 20th July 2018
Status: Active
Verify Licence
Key Personnel for Regulatory Adherence
Responsible Gambling
We are fully committed to promoting responsible gambling and providing resources to help players manage their activity. If you or someone you know needs support, please contact the following organisations:
- GamCare: Provides free information, advice, and support for anyone affected by problem gambling.
- BeGambleAware: Offers free, confidential help and support to anyone who's worried about their own or someone else's gambling.
- Gamblers Anonymous UK: A fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from a gambling problem.
- JungleBangBang Responsible Gaming Team:
- Email: [email protected]
- Availability: 24/7 for self-exclusion, limit setting, and support.
Dispute Resolution
We strive to resolve all customer complaints fairly and efficiently. If you have a complaint, please follow our internal procedure:
- Contact our Customer Support team via email or live chat, providing full details of your complaint.
- Our team will investigate and aim to provide a resolution within 10 business days.
- If you are not satisfied with the resolution, you may escalate your complaint to our Compliance Department ([email protected]) for a final internal review. This review will be completed within 10 business days.
- If after completing our internal complaints procedure you feel your complaint has not been resolved to your satisfaction, you have the right to refer the dispute to an independent Alternative Dispute Resolution (ADR) service. We use:
- Independent Betting Adjudication Service (IBAS):
Trust & Security Certifications
JungleBangBang Gaming is committed to providing a secure and fair gaming environment, verified by leading independent organisations.
eCOGRA Certified
Games and operations regularly audited ensuring fair gaming, responsible operator conduct, and player protection.
GLI Tested
Random Number Generators certified by Gaming Laboratories International, guaranteeing unbiased game outcomes.
ISO 27001 Certified
Adherence to international standard for information security management systems, protecting your personal data.
PCI DSS Compliant
Payment transactions processed in accordance with Payment Card Industry Data Security Standard.
SSL Encrypted
Advanced SSL encryption protects all data transmitted between your browser and our servers.
Financial Transparency & Player Fund Protection
We operate with full financial transparency and take stringent measures to protect player funds.
- Segregated Accounts: All player funds are held in separate, designated bank accounts, entirely separate from the company's operational funds, in accordance with our licensing requirements. This ensures your funds are always safe and available for withdrawal.
- External Audits: Our financial records and operational procedures are subject to regular independent audits by reputable third-party firms.
- Return to Player (RTP) Reports: Detailed RTP reports for all our games are publicly available and regularly audited to ensure fairness.
Industry Associations
We are proud members of leading industry associations, demonstrating our commitment to best practices and industry standards.
- European Gaming and Betting Association (EGBA): Promoting a safe, fair, and reliable online gambling sector in Europe. (www.egba.eu)
- Remote Gambling Association (RGA): Representing the online gambling industry and advocating for responsible regulation. (www.rga.eu.com)
Ownership & Management
JungleBangBang Gaming Limited is a subsidiary of Global Gaming Holdings PLC, a publicly traded company listed on the London Stock Exchange. We believe in full transparency regarding our corporate structure.
- Chief Executive Officer (CEO): Mr. Alistair Finch
- Chief Technology Officer (CTO): Ms. Sarah Jenkins
- Chief Financial Officer (CFO): Mr. Robert Sterling
- Board of Directors: Composed of experienced professionals from the gaming, finance, and technology sectors, ensuring robust corporate governance.
For further details on our corporate structure, financial reports, or board members, please refer to our dedicated 'About Us' section and annual reports.